The following is an important Medicare update which concerns all Part B Trading Partners.
Why am I receiving edits with Medicare?
You are receiving the edit because you have a legacy number or UPIN on your claim. The term “legacy number” is the same as PTAN, Medicare PIN, or Medicare Provider Number. These edits were implemented on January 7, 2008, and are in preparation for Phase III of NPI. Phase III is scheduled to be implemented on May 23, 2008.
What will happen to my claim? Will it be deleted? Will it be denied by Medicare?
No – at this time these edits on your BDCL are strictly INFORMATIONAL. If M402, M403, M404, M405, or M406 is the only edit you receive on the claim, your claim will be passed on to the Medicare Part B claims processing system for payment. Your claim will NOT be deleted and it will not be denied by Medicare for these edits.
What can I do to stop receiving the edit?
Send ONLY the NPI in your EMC file and remove all legacy numbers (also referred to as UPIN, PTAN, Medicare PIN, Medicare Provider Number) from your EMC file.
Note: Do not remove your Tax ID from your EMC file. If the Tax ID is removed, the claim will reject.
When will these edits change to a rejection/delete?
On May 23, 2008, these edits will change to a rejection. If, after that date, you send a legacy number in your EMC file, your claims will be rejected/deleted and they will not be passed on to the Medicare Part B claims processing system for payment.
A study in technical supportOur Technical Support staff averages over 10 years of technical expertise per Team Member! You can be assured of a reliable response, and superior service at every call.
Our team members take great pride in their speed, efficiency, and accuracy. Over 98% of issues are resolved during the first call!
If your question cannot be answered during the first call we will find the right answer for you as soon as possible and contact you with the correct information. Our extensive knowledgebase, and state of the art incident tracking and reporting system allows us to provide you with swift proven answers nearly 100% of the time!
We're here all the time, so that your practice can be up and running anytime you want it to be. We're here to answer your questions, day and night, every day. Most importantly is that we will make sure that your problem is solved and that you are happy, and we'll follow-up to answer any additional questions that you might have.
Forté Systems Customer Support isn't only about answering questions - we always take extra steps to ensure that our customers are satisfied. Patients like happy doctors - we're here to make sure that your practice management system and all the related functions of your practice are running smoothly and optimally.
Converting program dataThe healthcare software industry is filled with excellent software
companies. We are pleased to offer many software features and customer
support options that set us apart even from other top performers. When
prospective clients are considering our 8000 Series they usually have many questions. "What features does the Forté software have? How long have you been around? Do you really offer superior support? What does the software cost?" Once they see that we offer one of the largest collection of software features, that we have been around for over 20 years, that we offer 24/7 live-person toll-free support, and that we still offer one of the best price values on the market they sometimes have one last concern. "How do I convert my patient data?"
A smart practice, before purchasing new software, will consider their
options of converting patient data from their existing application to the new software. In many cases, the thought of re-entering patient files by hand, whether there is 500 or 50,000 is an unbearable one. This is why we provide two excellent options for data conversion. Integrated right into the software is a data import feature. This will allow you to bring in the patient demographics into the Forté Systems software. The feature is quick and easy to use.
Some of our clients would prefer to not deal with this process at all. For those offices we provide in-house data services. Our technical support team is ready, willing, and able to in most cases convert your data. You simply send us a copy of your data and we do the work for you. A few days later we express you a new Forté Systems cd-rom which contains your data.
As always, should you have any questions regarding this process feel free to contact one of our account managers. They will be happy to further explain both options and to give recommendations for best-practices of moving from one software to another. With thousands of program conversions under our belts you can feel safe and secure that we will be there for you.
Customer Service: Here to helpTop quality customer support separates the best software providers from other companies. We care about our customers which is why we put a premium on customer service. Any time that you have a question we are happy to provide you with a quick and accurate answer. All customer questions and queries are handled with the highest priority because your satisfaction is our highest priority. This is one of the many reasons we are successful - our superior products and customer support are just two of the reasons why we are leaders in this industry. We are confident that after your first contact with us, you will agree.
From queries about sales, pricing, and delivery schedules, to the most detailed question about our product's features, we promise a swift and accurate reply. If we don't have an answer for you immediately, we will find it for you and call you back promptly.
We know that your practice requires a solid system with solid support, and that's what we provide. Our superior customer support is one of the many important and customer-oriented aspects that make us so attractive to our user community and the healthcare community as a whole.
